Enphase › Problems
Enphase app shows no new data or the Gateway not reporting
The Enphase app shows no new data, missing data, or the gateway not reporting. This page covers what the gateway lights and the app messages mean, what to check first, and the causes behind it.
What the lights mean
| What you see | What it means |
|---|---|
| All four gateway lights flashing red for about a minute after power-up | The gateway is booting up. This is normal. |
| Gateway lights cascading from one side to the other, or flashing green in sequence | A software update is in progress. The update and the reboots after it take about 20 to 30 minutes. |
| Gateway lights solid red, not flashing | Don't switch the gateway off and on or reboot it. Contact Enphase support directly. |
| Gateway lights flash red, go solid briefly, then flash red again, over and over | The gateway keeps rebooting. This pattern points to a wiring problem with the gateway's power supply. |
| Gateway network communications light solid red | The gateway is connected to the local network only and is not reaching Enphase. |
| Gateway network communications light off | The gateway has no network connection. |
| Far-left light in the combiner box not green, two middle lights green | The system is most likely not connected to Wi-Fi. The two middle lights green mean the microinverters are producing and reporting. |
| No gateway lights at all | Check that power reaches the gateway first. With no power at the source the lights stay dark even when the gateway is fine. |
Error codes that go with this problem
| Code | What it means |
|---|---|
| Gateway not reporting, or Envoy is not reporting in older versions of the app | The gateway has lost its internet connection to Enphase, most often because the home Wi-Fi changed. |
| 504 Gateway Time-out openresty/1.17.8.1 | The gateway's local web page can't be reached. |
| AC Disconnect Active (Gateway Dynamic Control Not Running) | An alert seen just before production stopped showing in the app. |
| Error. You are not authorized to view that page | An attempt to reconnect the gateway failed after it dropped offline. |
| Waiting for acknowledgement that never ends, in the Installer App | Provisioning the batteries or System Controller never finishes. |
What to check first
- Check whether other devices in your home can reach the internet on the same Wi-Fi. If they can't, call your internet provider. If the gateway uses a Wi-Fi extender, check the extender is on and has good signal.
- Look at the gateway lights inside the combiner box. If the far-left light is not green, the system is most likely not connected to Wi-Fi.
- If no gateway light is on at all, check that the gateway's breaker is switched on, or for a plug-in unit that the outlet is live.
- If the app stopped updating right after a daylight saving time change but Live Status still shows production, wait a day. This has cleared on its own within hours to about a day.
- To reconnect it to Wi-Fi, tap the gateway's AP button until its light is solid green, join your phone to the Envoy_ network with mobile data off, then pick your home network in the app and enter its password.
- If the gateway lights are solid red and not flashing, don't switch it off and on; contact Enphase support. If your phone never shows the Envoy_ network after you tap the AP button, call your installer.
The causes and the fixes
Partners see the causes behind this problem, most common first, the checks that tell them apart, and the fix for each, with part numbers and recent prices when a part is involved.