Tesla Powerwall › Tesla cloud and app
Tesla service ticket stalls for weeks
reported in the field
Symptoms
- Before Permission to Operate the app has no schedule-service button, so every fault (an inverter that malfunctioned twice, a Powerwall that flickered on and off and destroyed the owner's network equipment) means a phone call, and some agents tell the owner to power the system down and wait for PTO
- After a technician diagnoses a problem and orders parts the follow-up work order never gets scheduled, and the owner repeats the call about weekly for nine months
- Installers report customers waiting weeks for a callback and three to four months for RMA replacement parts, and DOA Powerwall 3 units taking a couple of weeks or more to replace
The cause and the fix
Subscribers see the cause, the fixes that worked and who did them, part numbers and recent prices when a part is involved, and the field reports behind this entry.