Sol-Ark › Battery Canbus / RS485 BMS port

Communicating battery not recognized, Li-Batt Info blank

reported in the field

Applies to: 5K-1P-N, 5K-2P-N, 8K-2P-N, 8K-2P-L, 12K (first generation, 2019 to 2021), 12K-2P-N, 12K-2P-LL Limitless, 15K-2P-N, 15K-2P-LV, 18K-2P-N, 18K-2P-LV

Symptoms

A closed-loop battery (SimpliPhi / Briggs & Stratton stackable in the webinars) is never recognised: battery capacity and BMS values never populate on the battery setup screen even though the cable is good

Alerts and codes

F58

The cause and the fix

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