SolarEdge › SolarEdge Monitoring Platform and apps
SetApp rejects homeowner login after installer is gone
reported more than once
Symptoms
After a warranty inverter replacement or when trying to change a battery's operating mode, the owner finds SolarEdge's SetApp commissioning tool or site-admin configuration will not accept a homeowner login ('homeowner account cannot use this app') or leaves a setting greyed out pending installer-level site-admin status, with no original installer left in business to do it for them
The cause and the fix
Subscribers see the cause, the fixes that worked and who did them, part numbers and recent prices when a part is involved, and the field reports behind this entry.