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FranklinWH › gateway control board / Energy Management System (EMS)

Grid charging never triggers despite being enabled

reported in the field

Applies to: aGate, aGate X

Symptoms

Owner enables grid charging within Time of Use (or 'load shifting') mode, expecting the battery to charge from the grid during off-peak hours in addition to solar, but the battery never actually draws from the grid under TOU no matter how the schedule or SOC threshold is set

The cause and the fix

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Manufacturer documents