FranklinWH › gateway control board / Energy Management System (EMS)
Storm Hedge fails to engage before a storm
reported in the field
Symptoms
Storm Hedge -- which is supposed to automatically switch the system to Emergency Backup and fully charge the battery ahead of forecast severe weather -- did not engage before a major storm that knocked out power to tens of thousands of customers, even though Storm Hedge was enabled
The cause and the fix
Subscribers see the cause, the fixes that worked and who did them, part numbers and recent prices when a part is involved, and the field reports behind this entry.